Privacy policy
Personal Information
Dotfry is a company incorporated and registered under the provisions of the Companies Act, 2013. Dotfry is the owner of the brand Dotfry and the website of Dotfry (“Website”). This Privacy Policy outlines Dotfry’s approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDPA").
Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to Dotfry. Wherever we have said ‘you’ or ‘your’, this means YOU.
We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. As a visitor/customer to the Website, you are advised to please read the Privacy Policy carefully. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided for under this Privacy Policy.
Personal information gathered by us
As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation:
- Your name including first and last name
- Email address
- Mobile phone number
- Contact details
- Username along with password created for your account
- Date of birth
- Age
- Gender
- Residential address
- Shipping address
- Postal code
- Browsing activity and Website interaction details
We might receive certain information about you from other sources, such as updated delivery status and shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily.
You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website.
We use your personal information that you provided for opening your account with us, without limitation, for processing your transactions, responding to your requests and/or queries and for communicating with you.
Why do we collect your personal information
We will collect personally identifiable information about you as part of a voluntary registration process or through an online survey or through any combination thereof.
The information that we learn and gather from you, personal or otherwise, is used for:
- Registering you on our Website
- Verifying your identity
- Processing payments and transactions
- Communicating with you
- Conveying promotional offers
- Updating you regarding products and services
- Maintaining your account
We use your information to operate, provide, develop and improve our products and services.
Without limitation, these purposes include:
- Processing your orders and payments
- Delivering products ordered by you
- Providing order status updates
- Improving Website functionality and usability
- Recommending products and promotional offers
- Communicating through phone, email or chat
- Displaying interest-based advertisements
- Conducting surveys and research to improve our products and services
Participation in any survey is voluntary, and you may opt out at any time by contacting us at privacy@dotfry.com.
Manner of collection of information
We receive and store information whenever you interact with us through the Website or from other sources such as updated delivery status and address information provided by you to our carriers.
When you browse, access or use the Website, our servers may collect information, directly or indirectly, regarding your activities on our Website by way of cookies, permissions or other tracking technologies.
Our Website may contain links to other third-party websites, for which we are not responsible for the privacy practices of such third-party websites.
Further, some web browsers have a “Do Not Track” feature. These features are not yet uniform across all browsers. Our Website is not currently set up to respond to those signals.
Consent
By using our Website and/or by providing your personal information while registering your account on our Website, you consent to the collection and use of the information you disclose on our Website in accordance with this Privacy Policy.
By accessing and using the Website, you accept the terms of the Privacy Policy, Terms of Use, Shipping Policy as well as Cancellation Policy and further consent to our use and disclosure of your personal information in any manner as described in this Privacy Policy.
When your personal information may be disclosed to other parties
We do not sell or share your personal information with any third party for commercial gain/profit.
We may share or be required to share your personal information as follows:
- With business associates/partners for product delivery
- With payment gateway partners
- With authorities where legally required
- For fraud prevention and legal compliance
- For legitimate business purposes
- For promotional communications
- With your consent
- With authorized third-party survey and research partners
With whom your personal information will be shared
We will not use your financial information for any purpose other than to complete a transaction/order placed through our Website.
We do not rent, sell or share your personal information except where necessary for:
- Product delivery
- Payment processing
- Survey/research purposes with consent
- Legal obligations
- Fraud prevention
- Security purposes
All third-party partners are required to maintain confidentiality and secure handling of your information.
How do we secure and protect your personal information
We are committed to protecting your personal information which is collected, possessed and stored by us.
We have implemented appropriate physical, technical and managerial safeguards to protect your personal information from unauthorized access, alteration, transmission and deletion.
Though we strive to maintain confidentiality and security, internet transmissions cannot be guaranteed to be completely secure.
By using this Website, you agree that we shall not be liable for disclosure of your information due to transmission errors or unauthorized acts committed by third parties.
We retain information collected from you only for as long as required for the purposes set out in this Privacy Policy and for legal and regulatory reasons.
The data collected from customers may be stored in secure third-party infrastructure with industry-standard security practices and procedures.
Your Rights as a Data Principal
In accordance with the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to access
- Right to correction and erasure
- Right to withdraw consent
- Right to grievance redressal
- Right to nominate
To exercise any of the above rights, please contact us at privacy@dotfry.com.
Children’s privacy
On our Website, all financial transactions are to be carried out by adults only.
If you are below the age of 18 years, you may access and browse our Website only under adult supervision.
We do not knowingly collect personal data from minors under 18 years of age.
If you believe a minor has provided us with personal information, please contact us at privacy@dotfry.com and we will take steps to delete such information.
Procedure to be followed for correcting inaccuracies in your personal information
To correct or update any information that you have provided to us, our Website allows you to do the same online itself.
In the event of loss of access details, you can send an email to privacy@dotfry.com.
Contact us
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
Contact email address: info@dotfry.com
Phone: Your Official Contact Number
Contact days: Monday to Sunday (10 AM to 7 PM)
Grievance Officer
Grievance Officer – Customer Support
Name: Your Name
Email: grievance@dotfry.com
Address: Your Official Business Address
We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint/grievance, to allow us to effectively resolve your request.
We make our best efforts to resolve grievances within 30 days of receiving a complaint, or within the timelines stipulated under applicable law.
Notification of changes in the Privacy Policy
We keep our Privacy Policy under review to make sure it is up to date and accurate.
Any changes we make to this Privacy Policy in the future will be posted on this page.
We reserve the right to change or update this Privacy Policy at any time provided that material changes will be communicated through email or prominent notice on the Website prior to such changes taking effect.
Such changes shall be effective immediately upon posting on our Website.
You are required to review the Website’s Privacy Policy regularly to keep yourself abreast of the changes, if any.